Returns & Exchanges

Due to the perishable nature of our handmade pastries and cakes, we are unable to accept physical returns once items have left our bakery. If your order arrives damaged or incorrect, please contact us within 24 hours of delivery to arrange for a replacement or store credit.

1

Document the Issue

Take clear photographs of the packaging and the product immediately upon arrival to help us assess the concern.

2

Contact Our Team

Email our customer service team with your order number and the photos of your items to initiate a claim.

3

Internal Review

Our master bakers and logistics team will review the details of your request within 48 business hours.

4

Resolution

Once approved, we will process a replacement delivery or issue a refund to your original payment method.

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30-Day Window

Return within 30 days of delivery

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Free Returns

Prepaid shipping label provided

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Fast Refunds

5-7 business days processing