Frequently Asked Questions
Everything you need to know about our heritage bakes and delivery service.
How should I store my Maids of Honour tarts?
To maintain their crisp pastry and delicate curd, we recommend storing your tarts in a cool, dry place and consuming them within 24 hours of delivery. They can also be refrigerated for up to 3 days.
Do you offer nationwide delivery for your pastries?
Yes, we offer nationwide shipping across the UK using specialized chilled packaging to ensure your baked goods arrive fresh and in perfect condition.
Can I pre-order items for a specific date or event?
Absolutely. You can select a preferred delivery date at checkout. We recommend scheduling delivery for one day prior to your event to ensure everything arrives on time.
What is your return policy for food items?
Due to the perishable nature of our products, we cannot accept returns. However, if your order arrives damaged or is incorrect, please contact our customer service team within 24 hours with a photo for a replacement or refund.
Are there gluten-free or vegan options available?
While we pride ourselves on our traditional recipes, we do offer a selection of gluten-free and vegan cakes. Please check the 'Dietary Requirements' section of our online shop for current availability.
How are the products packaged for shipping?
We use eco-friendly, insulated liners and gel packs where necessary to maintain temperature, along with sturdy protective boxing to prevent any damage to the delicate pastry during transit.